"McMike" (mcmike)
12/03/2013 at 12:25 Filed to: rants, tutu153, wheremyphone
0
16|
"McMike" (mcmike)
12/03/2013 at 12:25 Filed to: rants, tutu153, wheremyphone | 0
| 16 |
23 days. It's been 23 days since I have last seen my phone.
TL;DR: I took it in to have the !!!error: Indecipherable SUB-paragraph formatting!!! at a while-you-wait place, then they had to send it away for further repairs. While it was away, they !!!error: Indecipherable SUB-paragraph formatting!!! They have been !!!error: Indecipherable SUB-paragraph formatting!!! every time I turn around, which has allowed it to drag out for this long.
!!! UNKNOWN CONTENT TYPE !!!
I got a call on Friday. The tech finally found a volume button they lost for my phone, then discovered that there might be an issue with the ear speaker. Not being able to test it (since I transferred the service to another device), he ordered a new one and I'm waiting for it to come in and to be installed.
I have not heard from cooperate since I replied to them last Tuesday.
I wrote:
The tech contacted me yesterday evening, and the current status is: They will be ordering the part from eBay, and I should get my device back by Friday... possibly Monday.
I should have had received my device last week. I'm not happy.
I'm not blaming the store for failing the first repair attempt, or for having to send it to GA for further repair. I understand that complications arise, and that Spencer was optimistic regarding the initial repair. I also accepted the rise in cost from $99 to $149, since it required another, more expensive part.
My patience began to run out on Nov 19, when your store would not assist me in locating my device. My patience ran out when I learned that it has been sitting in the store for three days - missing a part.
Since last Tuesday, there has been a series of events that has turned this repair into what seems like your staff running in circles.
The lack of urgency and unwillingness to turn this mistake around quickly is unacceptable. The time to kick in the urgency was last week, not after three days of ignoring my requests for an update, not after my contacting cooperate, and not after an additional four days of deciding where to source the part.
I would have never set foot in one of your stores If I knew that there was a possibility that a job could be managed so poorly. I had heard good things about your on site repairs, and has even recommended it to others.
Please get this turned around quickly and give a reason to recommend your stores again.
Did they really need to replace the speaker, or did our boy drop the ball again, and is making shit up.
!!! UNKNOWN CONTENT TYPE !!!
If it's ready, I'm curious how they were able to pull a ear speaker out of their ass in two days, when it took them 10 to find a volume button.
I'm also curious why I'm getting more replies from the kids managing their social media.
Zipppy, Mazdurp builder, Probeski owner and former ricerboy
> McMike
12/03/2013 at 12:31 |
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Reminds me of my old bike. every time i brought it in, the shop changed everything but the part that needed to be replaced. They took off my nice handlebar grips and put cheap ones on. Now it sits in my shed upside down with a flat tire and a broken hub.
RW53104
> McMike
12/03/2013 at 12:32 |
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Get your money back- Squeaky wheel gets the oil!
Arch Duke Maxyenko, Shit Talk Extraordinaire
> McMike
12/03/2013 at 12:32 |
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Did they hire Jeremy Clarkson?
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McMike
> Zipppy, Mazdurp builder, Probeski owner and former ricerboy
12/03/2013 at 12:33 |
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Well, there's plenty of room in my shed for a phone if it doesn't work.
At least I've got that going for me.
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McMike
> Arch Duke Maxyenko, Shit Talk Extraordinaire
12/03/2013 at 12:35 |
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"Sorry chap, our new tech worked on it last night, and he discovered another part that we need to order."
Funny thing, this is the same model phone.
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Arch Duke Maxyenko, Shit Talk Extraordinaire
> McMike
12/03/2013 at 12:37 |
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Clown Shoe Pilot
> McMike
12/03/2013 at 12:42 |
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lemme guess... someone REALLY wanted a flip phone
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McMike
> Clown Shoe Pilot
12/03/2013 at 12:45 |
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I found the photo here.
http://www.pocketables.com/2012/07/warnin
JGrabowMSt
> McMike
12/03/2013 at 12:49 |
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As a repair tech, in rare cases, I've had similar cases happen to me...you fix something and find another thing that's either broken, or will be soon. The decision is to call you and say you're halfway through the job and it's not worth it anymore, or call you and say there's another part. In most cases, consumers would rather hear the honest "it's not worth it" however when the boss is listening, you get the "doing bad business" lecture. Honestly. My customers who are frequent fliers will get the honest talk because we know them, and they know us. First time customers usually don't.
In this case however, 3 weeks and a "while you wait" shop couldn't do it? If they couldn't do it while you waited, they should have just told you on the spot and that would have been it. In the grand scheme of things, you would have been happier about that most likely.
All I have to say really. No defense for them at all. Probably was a new tech, thinking they could cover their ass. Luckily when I started at my current job, I never bothered with that shit. My shop is too small to pull that shit.
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McMike
> JGrabowMSt
12/03/2013 at 12:57 |
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They said they had the part, but when I got back they showed me that they only tried to replace the glass. Separating glass from the digitizer on that phone is close to impossible, so I wasn't surprised that it failed. If I would have known they only had the glass, I would have skipped it, or had them source the part.
I accepted the delay.
Then the phone came back without a volume button, (how the fuck does a repair center ship something back incomplete?) and it took them 10 days to get another one.
I'm fair because I know mistakes happen, but once the first domino of incompetence fell, they just kept going. Urgency, they lack it.
Meatcoma
> McMike
12/03/2013 at 13:16 |
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The tech finally found a volume button they lost for my phone, then discovered that there might be an issue with the ear speaker.
HAHAHA while they had your phone, they decided to repair someone else's ear speaker with yours and hoped to have the part ordered and delivered before your volume button got fixed.
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McMike
> Meatcoma
12/03/2013 at 13:23 |
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That thought crossed my mind.
They called 10 minutes ago, it's ready. I plan on asking them that very question.
"So, how long did you make the customer wait for the phone you used my parts to repair? Longer or shorter than me?"
My current charge for the repair is $150. I'm curious how much it'll be.
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Meatcoma
> McMike
12/03/2013 at 13:25 |
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Should follow that up with since you charged them to fix their phone with my parts, my repair is free right? Right? RIGHT?
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McMike
> Meatcoma
12/03/2013 at 13:34 |
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Then I'll add.....
Wow, I wish you would have checked with me before using my parts. I'm a pretty small outfit, and don't really don't order enough to take advantage of any bulk discounts. (pulls out price list)
HTC Evo 4G LTE volume Button Replacement (black) $74.99
HTC Evo 4G LTE earpiece Speaker Replacement(universal) $124.99
(sticks out hand) That comes to $49.98.
I have two pennies if that'll help.
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Meatcoma
> McMike
12/03/2013 at 13:43 |
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Ahh, you are in the right mindset now!
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McMike
> RW53104
12/03/2013 at 22:13 |
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I haven't paid a thing. Told them I would pay for it when I picked it up.
Went by today, they gave me a discount (50 vs 150) but the repair wasn't right.
Left without it.